Who We Are:

Cutture Limited
Bedford Heights, Brickhill Drive, Bedford MK41 7PH
Email: studio@cutture.com
Tel: +44 (0)20 7751 8395

We are the data controller responsible for your personal data.

What Information We Collect:

• Contact and project information: Name, email address, phone number, billing and delivery address; order and project details including products, quantities, design specifications, and payment information; event and wedding details, including guest information supplied for invitation design or RSVP management.
• Sensitive client information: Due to the nature of our work – which frequently involves high-profile individuals, private events, and confidential commissions – we may handle names, postal addresses, and related personal details of your guests, clients, or associates. This information is shared with us solely for the purpose of completing your project and is treated with the highest level of discretion. We do not share this information with any third party beyond what is strictly necessary to fulfil your order (for example, a print or delivery partner). Once a project is complete, all such data is permanently deleted from our systems.
• Website usage data: IP addresses, browser type, and device information; pages visited, time spent on site, and referring URLs; cookie data (see our Cookies section below).
• Communication records: Emails, enquiry forms, chat logs, and feedback; information provided via social media, or during face-to-face or telephone discussions.

How We Use Your Information:

• To fulfil your order or project – Lawful basis: Contract performance.
• To communicate about your project – Lawful basis: Contract performance.
• To send marketing emails (with your consent) – Lawful basis: Consent.
• To improve our website and services – Lawful basis: Legitimate interests.
• To comply with legal obligations – Lawful basis: Legal obligation.

We do not use your personal data for automated decision-making or profiling.

Data Retention and Deletion:

We keep your personal data only for as long as necessary:

• Project data (including any sensitive guest or client information): deleted from our systems upon project completion, unless you specifically ask us to retain it for ongoing work.
• Billing and transaction records: retained for 7 years in line with UK tax and financial obligations.
• Marketing contact details: retained until you withdraw consent.
• Website analytics data: typically retained for 26 months, then anonymised or deleted.

If you would like to request early deletion of your data, please contact us at studio@cutture.com.

Sharing Your Information:

We do not sell, rent, or trade your personal data. We do not share the personal details of your guests, clients, or associates with any third party for their own purposes.

We may share data only in the following limited circumstances:

• Trusted suppliers: print partners, couriers, or payment processors – only with the minimum data they need to complete a specific task, under strict confidentiality agreements.
• Legal requirement: if required by law, a court order, or a regulatory authority.
• Business transfer: in the unlikely event of a merger or acquisition, data may transfer to the new entity subject to the same protections set out in this policy.

Search Engines and AI Tools:

When you find us through a search engine (such as Google, Bing, or others), the search engine provider may collect information about your search query and browsing behaviour according to their own privacy policies, which are separate from ours. We have no control over this.

We also note that search engines and AI-powered tools – including AI-driven search features (such as Google AI Overviews, Bing Copilot, ChatGPT, Perplexity, and others) – may crawl and index publicly available content on our website. This is limited to what is publicly visible on cutture.com. We do not share client data, project information, or any non-public content with these services.

If you have concerns about how AI search tools handle publicly available web content, please refer to the relevant provider’s privacy policy.

Cookies:

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: required for the site to function correctly.
• Analytics cookies: help us understand how users navigate our site (e.g. Google Analytics). These are anonymised where possible.
• Marketing cookies: used to measure the effectiveness of our advertising (only placed with your consent).

You can control cookie preferences through the cookie banner displayed when you first visit our site, or via your browser settings. Withdrawing cookie consent does not affect data already collected.

For more detail on Google’s data practices, see Google’s Privacy Policy.

Your Rights Under UK GDPR:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion of your personal data where there is no legitimate reason for us to continue holding it.
• Restriction: ask us to pause processing of your data in certain circumstances.
• Portability: request your data in a structured, commonly used format.
• Objection: object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at studio@cutture.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113

Data Security:

We take the security of your data seriously, and particularly so given that we often handle information about high-profile or privacy-sensitive individuals. Our measures include:

• Secure, encrypted storage for client files and communications
• Access controls limiting who within our team can view sensitive project data
• Secure deletion protocols applied at project completion
• Regular review of our security practices

No method of electronic transmission or storage is 100% secure. If you have concerns about how specific information is being held, please contact us directly.

Third-Party Links:

Our website contains links to third-party websites (for example, social media platforms, suppliers, and partners). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

Changes to This Policy:

We review this policy periodically and will update it to reflect changes in our practices or applicable law. Where changes are significant, we will notify you via our website or by email. The date at the top of this page reflects when the policy was last revised.

Contact Us:

For any questions about this policy or your personal data:

Email: studio@cutture.com
General enquiries: enquiries@cutture.com
Tel: +44 (0)20 7751 8395

Cutture Limited
Bedford Heights, Brickhill Drive
Bedford MK41 7PH

This Privacy Policy was last updated in July 2026.